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Terms and conditions

Funnelsio d.o.o Gamification Subscription

Our SAAS solution is a subscription-based service that provides customers with access to a range of tools and features to enhance their website’s performance. The subscription fee is determined based on the number of script loads on the customer’s website. The SAAS solution is still in development, and we will provide you with timely updates as we continue to improve our service.

The Service is an absolute game-changer for your website, and the subscription model is the most convenient and affordable way to access it. You simply cannot afford to miss out on this opportunity! When you subscribe to the Service, you’ll get unlimited access to the most advanced scripts available on the market today. You’ll be able to customize your website like never before, and make it stand out from the crowd. Of course, nothing this amazing comes for free, but our subscription fees are incredibly reasonable and designed to fit any budget. Plus, you only pay for the number of script loads you need, so you’re never wasting your money on services you don’t use. Now, we do reserve the right to modify our subscription fees from time to time, but don’t worry – we’ll always give you plenty of notice before any changes take effect. And let’s be honest, with all the incredible features and benefits you’ll be getting from the Service, any price increase will be more than worth it. So what are you waiting for? Subscribe to the Service today and take your website to the next level!

Warranty

Plugins sold and distributed by Funnelsio d.o.o are provided with the expectation that they will be of value to users, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. Our products are guaranteed to function correctly on a fresh installation of the minimum, stable, and required version of WordPress and WooCommerce. However, due to the vast and diverse range of plugins available, we cannot guarantee that our products will work with all third-party plugins, themes, or browsers. We do not accept responsibility for any conflicts or compatibility issues that may arise from third-party software, nor will we be held accountable for any data loss resulting from the use of our products. In the event of conflicts with third-party software, we may choose to offer support at our discretion.

Support

We, at Funnelsio d.o.o, offer our products “as is”, without any guarantee that they will function according to your specific requirements or that they will be compatible with all third-party components and plugins. Our support services are exclusively available to customers who have an active, paid extension license. For yearly licenses, support and updates are provided for a period of one year from the date of purchase. After this period, customers must renew their license to continue receiving support and updates. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active. For lifetime licenses, support and updates are granted for the entire lifetime of the product following the original purchase. We provide support and updates for our products only as long as they are actively in development. In the event that any of the following occur, we will no longer be liable for providing support:

1.  The product is no longer actively developed by us.

2.  Funnelsio d.o.o is acquired or purchased by another company.

3.  WordPress or WooCommerce are no longer actively developed.

While we strive to offer the best possible support for our products, we cannot guarantee that every support inquiry will be resolved to the satisfaction of the customer or within their desired timeframe. Our support services cover pre-sale questions, basic support queries, installation assistance, troubleshooting, and bug fixes. However, please note that we do not offer support for custom coding in PHP, HTML or JavaScript, or for modifying styling through CSS. Additionally, we do not provide set-up and configuration services for our plugins.

Automatic Updates

We take pride in offering cutting-edge technology to our esteemed customers. That’s why we offer automatic updates to our license holders who possess an active and legitimate subscription, along with a valid license key. Our company strives to deliver the best customer experience by providing automatic updates for all our products purchased through our website. Rest assured, our license key will remain active and valid as long as you require it. You won’t have to go through the hassle of manually updating our products, as our automatic updates will take care of everything seamlessly.

Plugin Delivery

Once your payment has been processed successfully, you will receive an email containing your order number and other purchase details. Additionally, you will receive an email with your login credentials, which will include your chosen email address as your username and an automatically generated password. You can use this information to access your Funnelsio Gamifier account.

You may download the product and view your license key or manage your account at any time by logging into your account area.

If you do not receive an email containing your purchase information, you can contact us to request it.

You will have access to re-download purchased files as long as your license key is valid. However, if your license key expires, access to the associated files will be discontinued until you renew your license key.

Price changes

We retain the right to alter, adjust, terminate, or enhance a product subscription and/or license key without any prior notification or agreement. The prices of all products are subject to modification without prior notification or agreement.

Refund Policy

Our commitment to customer satisfaction is paramount, and we stand behind our products with confidence. However, we understand that not every product may work perfectly for everyone at all times. If you are dissatisfied with your purchase or experience issues that prevent you from using the system, we may consider granting a refund. Refunds are subject to our sole discretion and must meet the following conditions:

The request is made within 14 days of the initial purchase of the plugin.

Your issue(s) relate to problems with installing the product or getting it to perform its essential functions.You have attempted to address your issue(s) with our support team.No refunds will be issued after the initial 14-day period has elapsed. We do not provide refunds for issues caused by third-party plugins, themes, or other software.By purchasing product(s) from our site, you acknowledge and agree to abide by this refund policy and waive any right to question, dispute, or pursue legal action in this regard.

Use of Service

You agree to use the Service solely for lawful purposes and in accordance with these Terms. You are solely responsible for any content that you upload or use on the Service. You agree not to use the Service to engage in any activity that would constitute a violation of any applicable law or regulation. We reserve the right to modify or discontinue the Service at any time without notice.

Intellectual Property

All content and materials on the Service, including but not limited to text, graphics, logos, images, and software, are the property of the Company or its licencors and are protected by copyright, trademark, and other intellectual property laws. You agree not to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Service, except as follows:

I. Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.

II. You may store files that are automatically cached by your Web browser for display enhancement purposes. iii. You may print or download one copy of a reasonable number of pages of the Service for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

 If you believe that any material on the Service infringes upon any copyright that you own or control, you may file a notification of such infringement with our designated agent as set forth in our Copyright Policy.

Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVER THAT MAKES THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SERVICE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Governing Law

Please note, these TERMS, along with any associated actions, will be completely regulated by the comprehensive and steadfast laws of Slovenia. Any conflicting provisions that might arise due to the choice of law or conflict of law will not be considered. The authority of these laws will remain paramount, unaffected by any actions, circumstances or external influences, ensuring their fair and just application.

Modification

We have the right to change these TERMS without warning, and we will post these changes on our website and email you about them. If you continue to use our Service after these changes have been made, you are agreeing to follow the new TERMS.

It's time to take action

Stop dreaming about better conversions and start doing something about it! 

Do you want more leads?
Do you want your store to grow much bigger?
Do you want to increase your conversion rate?

If so, then Funnelsio Gamification is for you!

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Funnelsio d.o.o
Address: Reber pri Škofljici 22A, 1291 Škofljica, Slovenia
VAT ID: SI57950474
Registration number: 8257159000
Email: support@funnelsio.com

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